Operationalising AI

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About the session
There's been an explosion of awareness of the capabilities and (to a lesser extent) the limitations of AI, particularly in the context of AI-powered chatbots. But the reality is that the user experience of engaging with government is set to be transformed through these new tools. What are the best use cases for AI in government?
  • What kind of tasks and processes are best suited for automation, and what kind of AI technologies and tools are necessary to support this?
  • How can AI be used to automate routine tasks and processes within departments, and free up civil servants for more complex and value-added work?
  • How can AI be used to enhance service delivery and improve citizen outcomes?
  • How can we ensure that AI applications are developed and deployed in a way that respects individual privacy and autonomy, and that they do not perpetuate biases or discrimination?
  • How can AI be used to improve policy-making and support more evidence-based decision-making?